SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Eucharia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eucharia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Liked golf. Nice to the body, stretches well. True shipping is not very fast, but ordered in summer by autumn, so it doesn't matter. I advise you
Very gentle, soft sweater. The size is uniform, but a maximum of 46 the size will fit in the front.
Super pretty, very elastic, very comfortable material
Very soft material, pleasant to the touch. Not short as usual. And enough length, my height is 164
Excellent quality. soft. Base model. height 172, sleeves in size. It stretches, like all noodles. Home delivery.
Very satisfied with the order but one minus is that I had to wait very long for the order for almost three months. Turtleneck is very pleasant to the touch very soft Tuan. The color is milky, exactly what I wanted, thanks to the store.
Very good items. Shipping done within a month.
Despite the "plus" delivery was more than 2 months
All as in the picture, fit up to 46 sizes, or maybe up to 48, it stretches well, without holes, neat lines, the store sent quickly.
A good sweater, I will order more in different colors
As in the photo, oooochen soft. Threads do not stick out. I think another color to order
Very beautiful color. One of my best basic shopping on Ali.
Everything is fine, the fabric is soft, pleasant, the sleeves are just, and the turtleneck itself is in size, the color is the same
Order in Ekaterinburg came quickly, almost in 2 weeks. But the height of 160 is short sleeve. In general, the quality is good, the thread does not stick out, the seams are neat.
Just bomb
Dugé shvidka delivery. Jaquice-чудовa. Z store not спілкувалася) US чудовoh!
I order the second turtleneck and order another one in a different color. The quality is excellent, the height of 158 sleeves is of normal length. Very nice fabric. There are no tags on the product, so who asks the composition, it is better to immediately write to the store. But there is no cotton, synthetics, but insanely pleasant to the body. To the point of issue in five (SPB) approximately 2 weeks
Oochen pleasant to the body, odorless. to my height, 164-well sat down. super quality.
Soft, nice material, sleeves are short, eh, the frequent problem is my growth 164, parameters 91/67/93 overall looks beautiful!
Very gentle, not thin, but not flimsy. I liked the quality, but on Gray, probably there will be small spools. No smell. At 44 villages well, but denser it would not be comfortable. On height 160 sleeve just. The color as in the store, I did not have a photo. With the seller did not communicate, sent quickly, it came in 5 weeks. Thanks, recommend
Nice golfer. Soft, nice to the body. Cute pink color. The quality is good. The parameters of 82-62-88 and the height of 165 cm a single size suited. Sleeves are not short. I really like it, looks tender and in the spring. Photo and description corresponds. The track was tracked. Delivery to Kiev took a month. The order is satisfied. Thank you!
the quality is very good, much better than I expected! it’s soft and comfy, and the color is bright, I’ll order another one in the future.
The quality is a little synthetic, but it sits gorgeous! On size S, OG 87, from 63 went well! But the sleeves are short!
Very fast delivery! Turtleneck soft, gentle to the body! I ordered white, I want another color now!
Thin sweaters, nice to the body, this store order the first time, there will be discounts-I will order something else. Bought for 492 R. The order was a month before Voronezh. Hello, post of Russia! The track was not tracked, but after receiving marked all the way. Did not communicate with the seller